Warranty & OEM Guarantees · UrjaBaazaar

1. 100% Genuine Factory Warranty Protection

Every product cataloged on UrjaBaazaar is sourced directly from authorized Tier-1 manufacturers and brand principals. All purchases carry official, verifiable manufacturer warranties enforceable across India.

2. Standard Manufacturer Warranty Periods

Solar Inverters & Power Conversion

5 to 10 Years Standard OEM Warranty

Victron Energy, Deye, Growatt, Fronius

Lithium LiFePO4 Energy Storage

5 to 10 Years / 4,000+ Cycles Warranty

Dyness, Pylontech, Victron LiFePO4

Thermal Imaging Cameras & Sensors

3 Years Camera / 10 Years Detector

Hikmicro, FLIR, Testo

Industrial Switchgear & Cables

Standard Factory Guarantees (IS / IEC)

Schneider Electric, ABB, LAPP, Polycab

3. What Is Covered vs Exclusions

✓ Covered under Warranty

Internal component breakdown (IGBTs, MOSFETs, capacitors).
Firmware errors and manufacturing defects.
Sensor sensor degradation beyond OEM tolerances.
Factory calibration deviations during valid warranty period.

✗ Warranty Exclusions

Direct lightning surges or external grid overvoltage exceeding rated surge protection.
Reverse polarity DC battery connection.
Liquid damage or immersion in non-submersible equipment.
Chassis opening or unauthorized local technician repairs.

4. How to Submit a Warranty Claim (RMA)

UrjaBaazaar offers end-to-end warranty assistance. We coordinate directly with manufacturer service centers to expedite RMA replacements or repairs:

Step 1: Email support@urjabaazaar.com or message WhatsApp +91 99989 80947.

Step 2: Provide your UrjaBaazaar Invoice Number, Product Serial Number, and brief fault description / error code.

Step 3: Our engineering desk will perform initial remote diagnostics and issue an RMA authorization.

Step 4: Equipment is collected and routed to the OEM authorized repair/replacement hub.