Privacy Policy

1. Introduction & Scope

UrjaBaazaar (“we”, “our”, or “us”), operating under Homemaint, is committed to safeguarding the privacy, technical data, and personal information of our customers, engineering partners, and B2B buyers. This Privacy Policy governs your use of https://urjabaazaar.com and outlines how we collect, process, store, and protect your data in compliance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023 of India.

2. Information We Collect

We collect only the necessary information required to process orders, generate tax-compliant invoices, and deliver technical support:

• Identity & Contact Details: Full name, company name, delivery address, billing address, email address, and mobile/WhatsApp number.
• B2B & Tax Information: Goods & Services Tax Identification Number (GSTIN), Permanent Account Number (PAN), and business entity legal name for GST Input Tax Credit (ITC) invoicing.
• Technical & System Specifications: Sizing calculator parameters, Bill of Materials (BOM), custom cable lengths, and equipment inquiries submitted via our trade desk.
• Transaction & Order History: Products purchased, quantities, unit prices, payment timestamps, and order tracking numbers.
• Technical Device & Log Data: IP address, browser type, operating system, and session timestamps for security, fraud prevention, and session continuity.

3. Purpose & Lawful Basis of Processing

We process your data strictly for legitimate operational and business purposes:

• Processing and fulfilling online purchases, custom B2B quotes, and pallet dispatches.
• Conducting mandatory pre-dispatch testing, quality bench verification, and warranty registration.
• Generating statutory GST-compliant tax invoices and government e-way bills.
• Providing shipping tracking notifications, delivery updates, and customer support via email or SMS/WhatsApp.
• Preventing unauthorized transactions, fraudulent chargebacks, and cyber threats.

4. Payment Processing & Financial Security

UrjaBaazaar does not collect, process, or store sensitive card numbers, CVVs, or net banking passwords on its servers. All digital payments (UPI, Debit/Credit Cards, Net Banking, EMI) are processed through RBI-authorized, PCI-DSS Level 1 compliant payment gateways (such as PhonePe). Transactions are secured using industry-standard TLS 1.3 end-to-end encryption.

5. Zero Selling & Third-Party Disclosure Policy

We never sell, rent, monetize, or trade your personal or business data to third-party brokers, marketing agencies, or advertisers. Information is shared solely with trusted operational partners under strict non-disclosure obligations:

• Logistics Partners: BlueDart, DTDC, Delhivery, Safexpress, and V-Trans for package and heavy freight delivery.
• Communications Service Providers: Resend and transactional messaging providers for order confirmations and OTP dispatch.
• Statutory & Regulatory Authorities: Tax departments and government bodies when mandated by Indian law or judicial process.

6. Data Retention & Protection Measures

We maintain appropriate administrative, technical, and physical security safeguards to prevent unauthorized access, accidental alteration, or disclosure of your information. In accordance with Indian tax laws (CGST Act, 2017), invoice and transaction records are preserved for a statutory period of 8 years.

7. Your Rights under DPDP Act 2023

As a data principal, you hold the following rights:

• Right to access and obtain a summary of personal data held about you.
• Right to correction, completion, and updating of inaccurate data.
• Right to erasure of personal data, subject to statutory tax and warranty retention mandates.
• Right to nominate an authorized representative in the event of death or incapacity.

8. Grievance Officer & Contact Details

If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your data, please contact our designated Grievance Officer: