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CUSTOMER SATISFACTION·30-DAY RETURN POLICY

Returns & Exchanges Policy

UrjaBaazaar Trade Desk & Returns Center · Updated August 2026

1. 30-Day Standard Return Policy

We stand behind the engineering quality of our products. Standard factory hardware (inverters, chargers, switchgear, thermal imaging cameras, and meters) can be returned or exchanged within 30 calendar days of confirmed delivery receipt.

2. Return Eligibility Criteria

To qualify for a return or exchange, items must satisfy the following conditions:

  • Item must be uninstalled, unused, and in pristine condition with intact OEM serial numbers and tamper-evident warranty seals.
  • Item must be returned in its original factory packaging, including all internal styrofoam inserts, terminal blocks, mounting brackets, calibration certificates, and user manuals.
  • A copy of the original UrjaBaazaar GST Invoice must accompany the return package.

3. Non-Returnable Items

The following categories are strictly non-returnable:

  • Custom Cut-to-Length Cables: Solar DC string cables, battery cables, or ÖLFLEX control cables cut to specific customer lengths.
  • Equipment with broken warranty stickers: Any inverter or camera showing signs of chassis opening, terminal lug torquing, or unauthorized firmware flashing.
  • Custom Factory Built / Special Order BOMs: Products procured on custom indent basis from international factories.

4. Damaged in Transit & Dead-on-Arrival (DOA) Claims

If a product arrives damaged from transit or exhibits a manufacturing defect upon initial installation:

  • Notify our trade desk within 48 hours of delivery with unboxing photos/video.
  • UrjaBaazaar will immediately arrange reverse freight pickup at zero cost to the buyer and expedite a brand-new replacement unit with zero restocking fees.

5. Step-by-Step Return Process (RMA)

  1. Request RMA: Email support@urjabaazaar.com or WhatsApp +91 99989 80947 with your Order ID and reason for return.
  2. RMA Approval & Pickup: Our team will issue a Return Merchandise Authorization (RMA) slip and schedule reverse courier pickup.
  3. Bench Inspection: Upon receiving the item at our Vadodara warehouse, our engineers inspect the hardware condition within 2 business days.
  4. Refund / Replacement: Approved refunds are credited back to the original payment source (UPI / Bank Account) within 3 to 5 business days.